Frequently asked questions

“Why can’t I open this wedding?”

You are on the Free plan, which opens one wedding at a time with another every 30 days. The locked wedding shows how many days until it opens by itself. Any paid plan opens them all now. See Plans, billing and the Free plan.

“How do I change my password?”

Settings → Account → Send reset link, then follow the email. There is no password field in the app.

“Can I connect ChatGPT or Claude to FOCL?”

Yes. Settings → Integrations. ChatGPT works anywhere. Claude is set up from a desktop web browser on claude.ai and needs a paid Claude plan. Connecting needs a paid FOCL plan. See Connect ChatGPT or Claude to FOCL.

“How do I cancel?”

Web: Settings → Plan & Billing → Manage Subscription. iPhone or Android: through the App Store or Google Play.

“Where’s the weather for this wedding?”

It needs a venue with a real address. Open the wedding, edit the venue, and pick the address from the search results rather than typing it by hand.

“Why is the weather showing the wrong place?”

Only the first venue in the wedding’s list drives the forecast. Reorder your venues so the one you want is first.

“My venue has no map or sunset times.”

The address has to be picked from the search dropdown, not typed by hand. That is what saves the coordinates.

“Can I duplicate a wedding?”

No. There is no duplicate and no archive. Weddings move to Past on their own once the date passes.

“Can I undo an edit?”

Only deletions. History restores deleted shots and timeline events. It cannot roll back an edit or restore an earlier version of the brief.

“Is my Shot List in the PDF?”

No. The PDFs are Wedding Brief (timeline, key people, vendors), Family Photos, and Timeline. Detail shots are not exported.

“Does my couple know I rejected something?”

Yes. Rejected items show in their portal’s Updates tab as “Not added”, with an explanation that you are shaping the final plan.