Frequently asked questions · FOCL Help Center

“Can I make my emails match the color of my gallery?”

Yes. In the gallery, open Design → Cover → Cover Studio → Open Cover Studio, choose Match gallery & email, review the email, then choose Apply cover & matching. This changes the cover and matching gallery/delivery styling without sending anything. Email templates edit wording; color presets alone do not style email. See Match your gallery and delivery email colors.

“Can I build a custom homepage and edit it without going live?”

Yes. Homepage Studio offers editable templates, photo layouts, colors, fonts, navigation and separate phone compositions. Edits autosave to a private draft. Preview, restore history or reuse a saved page design; visitors see changes only after Publish homepage.

“My client says the link doesn’t work”

Check three things: the gallery is Published, it has not passed its expiry date, and it does not have a password they were not given. If the page says “This gallery isn’t published right now”, click Publish. That only puts it online; nothing is sent.

“Can I change the gallery’s link?”

Yes. Settings → General, under Gallery link, click Edit. Links you have already sent keep working. See Publish a gallery and send it to the client.

“Can I change the date or location shown?”

Yes. Open the gallery’s Settings. A gallery linked to a FOCL wedding inherits that wedding’s details until you override them. That matters when the shoot is not the wedding day.

“Can I connect a gallery to one of my weddings after creating it?”

Yes. Settings → General, the FOCL wedding row. Connect, change or disconnect at any time. Connecting makes the gallery inherit the wedding’s date, location and client details, and suggests the client’s email when you send.

“Where did my photo go?”

Check Trash above the grid, and check whether the photo was hidden. See Hide photos, or show them to the client only.

“Can they download without me knowing?”

Turn on download notifications in Settings.

“Do I need a wedding to create a gallery?”

No. Choose Standalone gallery, enter a client or session name, and add an optional date. It works for portraits, families, events and weddings.

“Can I let clients see proofs without downloading them?”

Yes. In Settings → Downloads, set the Proofs section to View only. Set the Finals section to Allow downloads, or choose individual photos under Pick which photos can be downloaded. See the download controls.