Emails we send you
Nothing here is on a schedule. Every email below is set off by something that happened in your account, and none of them repeat.
About a gallery
| When | |
|---|---|
| Gallery first viewed | The first time a couple opens a gallery you sent. |
| Gallery downloaded | Someone downloads a gallery, or one section, as a ZIP. |
| Favorites submitted | A couple sends you their picks. |
| Delivery problems | A gallery email you sent bounced or was marked as spam. |
| Video ready | A video you uploaded has finished processing. |
| Your week in galleries | Monday mornings, if anything happened last week. |
Turn any of these off in Settings → Notifications.
When something needs you
| When | |
|---|---|
| Ready to publish | A gallery has sat as a draft for a few days with photos in it. |
| Nobody has opened it | A gallery you delivered has no views after a week. |
| Storage | You pass 80% of your plan, or run out. |
| Trial ending | 7 days, 3 days, and the day it ends. |
| Payment problem | A card was declined. |
These follow your account rather than a preference, so most have no switch. The storage and payment ones we will always send: they change what you can do.
Tips
Once in a while, when a feature would have just been useful, we send one email about it — sharing a set with a vendor a couple of days after you deliver a wedding, or Couple Controls the day your couple first opens their gallery.
One feature per email, never the same one twice, and never more than one email in a day. Turn them off under Settings → Notifications → Tips by email, or use the unsubscribe link at the bottom of any of them.
Turning everything off
The unsubscribe link at the foot of a tip switches off tips and any other non-essential mail in one click. It does not stop the emails about your own account — a failed payment, running out of storage — because those are things you need to know about.
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