Get help from a person
On desktop, click the ? beside the FOCL logo at the top of the sidebar and choose Contact support, or go to Settings → Help & Support. On a phone, open the navigation drawer and choose Help near the bottom. Either opens your requests. Anything you have sent from the FOCL planning app is in the same list: one conversation across both.
Send a request
- Press New request.
- Add a Subject and describe What happened — what you were doing, what you expected, and what happened instead.
- Choose What kind of request is this? and Where in Galleries? so it reaches the right place.
- Press Attach a screenshot to add images, PDFs or short clips. Up to five, 25 MB each. A screenshot helps more than anything.
- Press Send request.
Every request gets a reference like SUP-1043.
Statuses
- Sent. We have it.
- We replied. There is an answer waiting.
- Resolved. Closed out.
Where the reply arrives
Replies come to the email on your account, and the conversation stays in the request so you can read it back later.
Open any request and add to it — resolved ones too. If a problem comes back, say so there rather than starting a new request; it keeps the history together.
Help center, in the same Help menu, is the article library. Choose Ask FOCL from that menu for answers about using Galleries. On desktop, it lives in the Help menu rather than a separate sidebar button. If an article does not cover it, a request does.
You can also email hello@getfocl.app, but a request is better. It records which part of Galleries you were in and gives you a reference to follow.
Was this article helpful?