Get help from a person

Settings → Support is the Support Center: “Your requests, all in one place”. It works on desktop and in the phone app.

File a request

1. Press New request (or Create your first request the first time).
2. Answer What’s happening?, Which part of the app?, Where is the issue?, and Which device? if you said Mobile app. Each question appears once you have answered the one before it.
3. Add a Subject, a Message and optional Screenshots.
4. Press Submit request.

Every request gets a reference like SUP-1043.

Statuses

• Sent. We have it.
• Support replied. There is an answer waiting.
• Resolved. Closed out.

Where the reply arrives

Replies arrive by email, not in the app. The request page shows what you sent, so do not wait for an answer to appear there. Check the email on your account.

Open a request and press Add more details to add anything later. That also reopens a resolved one.

You can also email hello@getfocl.app, but a request is better. It records what you were doing and gives you a reference to follow.